Returns & Exchanges
Prometheus Design Werx stands behind the quality of our gear and offers a 30-day return policy for items in new, unworn, and unwashed condition with original packaging. We strive to ensure your equipment meets the demands of your mission and provide a streamlined process for swaps or refunds.
Initiate Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Label
Once approved, download and print the prepaid shipping label provided through the portal and secure it to your original shipping box.
Ship Package
Drop off your package at any authorized carrier location, ensuring all original hangtags and labels are included inside the box.
Quality Inspection
Our team will inspect the returned gear within 5-7 business days of arrival before issuing a full refund or shipping your replacement items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing